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Doana - AI customs agents for aviation, freight and supply chain teams.

From your inbox to export-ready data, without changing how your team works.

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Doana

Transitaire mailbox automation

Automate the freight forwarder mailbox without replacing it

Doana turns shared Outlook and Gmail mailboxes into AI-assisted operations queues for dispatch, AOG priority, customs preparation, draft replies, and proactive monitoring.

Automate my shared mailboxAudit my inbox flow

No portal

Keep the mailbox, add AI operations control

Outlook-native for shared operations teams

Keep the mailbox, add AI operations control

Monitor shared inboxes

Watch Outlook, Gmail, or IMAP mailboxes for customer, supplier, broker, and operations messages.

Dispatch by intent

Classify AOG, Express, Routine, customs, quote, tracking, billing, and missing-document requests.

Draft the response

Prepare acknowledgements, customer updates, broker handoffs, and missing-document requests for approval.

Output

Broker-ready data, draft replies, and review notes

Operational gap

Forwarding teams run on email, but email has no operations layer

Requests are mixed across customers, suppliers, airlines, brokers, billing, tracking, and customs.

Dispatch often depends on the person who saw the message first, not on the actual urgency or SOP.

Teams need consistent acknowledgements, document requests, and monitoring without manual inbox policing.

Workflow

A mailbox automation layer for transitaire work

1
Monitor shared inboxes

Watch Outlook, Gmail, or IMAP mailboxes for customer, supplier, broker, and operations messages.

2
Dispatch by intent

Classify AOG, Express, Routine, customs, quote, tracking, billing, and missing-document requests.

3
Draft the response

Prepare acknowledgements, customer updates, broker handoffs, and missing-document requests for approval.

4
Track unresolved work

Keep blocked threads visible with status, owner, missing input, and next action context.

Mailbox automation with human control

  • Human approval gates for external replies and customs exports.
  • SOP-based classification and draft language by queue.
  • Audit trail for dispatch, review, reply, and export activity.

Mailbox workflows Doana can automate

  • AOG requests
  • Customs prep emails
  • Broker follow-ups
  • Customer acknowledgements
  • Missing-document requests
  • Quote requests
  • Tracking updates
  • Supplier correspondence

Outlook-native for shared operations teams

Doana is designed for shared mailbox work: the team stays in email while the automation handles triage, drafting, extraction, and monitoring in the background.

  • Outlook shared mailbox support
  • Email tagging automation
  • Draft replies for review
  • Proactive unresolved-thread monitoring

Internal links

Related mailbox automation pages

Solutions hub
Shared inbox AI for freight forwarders

Turn a shared freight forwarding inbox into an AI-assisted operations queue for triage, routing, customs document extraction, and draft replies.

AOG email triage automation

Classify AOG, Express, and Routine aviation logistics emails, draft acknowledgements, request missing customs documents, and monitor urgent threads.

AI customs agent for air freight

Use an AI customs agent for air freight and aviation logistics: inbox triage, document extraction, compliance checks, and broker-ready exports.

Mailbox automation FAQ

Can Doana automate a shared Outlook mailbox?

Yes. Doana is built for shared mailbox workflows and can classify, route, draft, and monitor messages while preserving human approval.

Does it create tickets?

Doana can operate alongside ticketing systems, but the first-screen workflow remains the mailbox so operators do not need a new portal for every request.

Can it draft responses in French and English?

Yes. Doana can support multilingual operational drafting based on your SOPs, customer context, and shipment facts.