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AOG inbox operationsAOG email triage automation

Triage AOG emails before they become bottlenecks

Doana watches shared inboxes for urgent aviation logistics messages, classifies AOG / Express / Routine priority, drafts replies, and prepares the customs work package behind the scenes.

24/7

Inbox monitoring for time-critical aviation requests

Works where AOG teams already work

Inbox monitoring for time-critical aviation requests

Read the message and attachments

Doana evaluates subject, body, sender, attachments, and prior replies before deciding the queue and next action.

Classify AOG, Express, or Routine

Priority labels are based on aviation logistics intent, customer language, deadlines, and missing-document signals.

Draft the next reply

Generate acknowledgement, missing-document request, broker handoff, or internal escalation drafts for human approval.

Output

Broker-ready data, draft replies, and review notes

Operational gap

The first delay is often inside the mailbox

Urgent AOG requests arrive mixed with routine tracking, billing, supplier, and broker messages.

Ops teams lose time deciding who owns a thread, whether documents are complete, and what needs an immediate acknowledgement.

Manual tags and rules break down when customers reply in old threads or attach customs files across multiple messages.

Workflow

AOG triage that follows the thread

1
Read the message and attachments

Doana evaluates subject, body, sender, attachments, and prior replies before deciding the queue and next action.

2
Classify AOG, Express, or Routine

Priority labels are based on aviation logistics intent, customer language, deadlines, and missing-document signals.

3
Draft the next reply

Generate acknowledgement, missing-document request, broker handoff, or internal escalation drafts for human approval.

4
Monitor unresolved exceptions

Keep urgent threads visible when a document, answer, or review step is still blocking release readiness.

Urgency without losing customs control

  • AOG labels stay connected to document completeness and customs readiness.
  • Drafts can request invoice, AWB, EASA Form 1, FAA 8130-3, origin, or dangerous goods data when missing.
  • Audit logs preserve who reviewed, sent, escalated, or corrected the thread.

Signals Doana can triage

  • AOG desk emails
  • Customer requests
  • Supplier quotes
  • Broker replies
  • Missing-document follow-ups
  • AWB updates
  • Customs hold messages
  • Release readiness notes

Works where AOG teams already work

Use the shared Outlook or Gmail queue as the operating surface. Doana adds prioritization, draft replies, document extraction, and monitoring without forcing a portal migration.

  • Shared mailbox ownership
  • SLA and ageing visibility
  • Thread-aware labels
  • Human approval before external send
Internal links

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AOG triage FAQ

Can Doana send replies automatically?

Doana can prepare acknowledgements and response drafts. Teams can keep human approval on by default for customer and broker communications.

How does Doana distinguish AOG from routine freight?

It evaluates aviation-specific language, timing, part context, customer history, attachments, and prior thread content instead of relying only on subject-line rules.

Can it monitor after-hours requests?

Yes. Doana can monitor the inbox continuously and surface urgent threads, missing information, and blocked customs preparation steps.