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Doana - AI customs agents for aviation, freight and supply chain teams.

From your inbox to export-ready data, without changing how your team works.

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Doana

Aviation customs AI

AI customs automation built for aviation operations

Doana captures customs documents from inboxes and team channels, classifies urgency, extracts shipment data, and prepares broker-ready outputs for aviation parts, MRO, and AOG flows.

Test Doana on my aviation customs filesTalk to the team

AOG-ready

Designed for urgent aviation clearance workflows

Email-native by design

Designed for urgent aviation clearance workflows

Capture the full thread

Connect Outlook, Gmail, or IMAP mailboxes so Doana can read the request, attachments, and follow-up context together.

Classify urgency and intent

Detect AOG, Express, Routine, quote, customs, and missing-document signals before assigning work to the right queue.

Extract aviation customs data

Structure invoice, AWB, certificate, packing, shipper, consignee, value, origin, and HS classification inputs.

Output

Broker-ready data, draft replies, and review notes

Operational gap

Aviation customs is not a generic import queue

A single shipment can include commercial invoices, AWBs, EASA Form 1, FAA 8130-3, origin evidence, and dangerous goods data.

Urgency changes the workflow: AOG, Express, and Routine messages need different routing, acknowledgements, and review paths.

Manual copy-paste makes it harder to reconcile part numbers, values, origin, incoterms, and broker instructions before filing.

Workflow

From inbox to customs-ready package

1
Capture the full thread

Connect Outlook, Gmail, or IMAP mailboxes so Doana can read the request, attachments, and follow-up context together.

2
Classify urgency and intent

Detect AOG, Express, Routine, quote, customs, and missing-document signals before assigning work to the right queue.

3
Extract aviation customs data

Structure invoice, AWB, certificate, packing, shipper, consignee, value, origin, and HS classification inputs.

4
Export with review control

Send clean Excel, CSV, JSON, or custom templates to the broker, TMS, ERP, or internal customs desk after human review.

Compliance checks built into the workflow

  • HS code and description consistency for aircraft parts and components.
  • Origin, value, incoterms, and party data reconciliation across documents.
  • CARM, ICS2, CBAM, UK CDS, EASA Form 1, and FAA 8130-3 context where applicable.

Documents Doana understands

  • Commercial invoices
  • AWB, MAWB, and HAWB
  • Packing lists
  • EASA Form 1
  • FAA 8130-3
  • Certificates of origin
  • Dangerous goods declarations
  • Broker instruction templates

Email-native by design

Operators keep working from the shared mailbox. Doana monitors the queue, drafts acknowledgements, prepares missing-document requests, and keeps an audit trail for every customs decision.

  • Outlook shared mailbox support
  • Thread-aware parsing
  • AOG / Express / Routine routing
  • Draft replies grounded in SOPs and shipment data

Internal links

Related aviation customs pages

Solutions hub
AOG email triage automation

Classify AOG, Express, and Routine aviation logistics emails, draft acknowledgements, request missing customs documents, and monitor urgent threads.

EASA Form 1 automation

Extract and reconcile EASA Form 1 and FAA 8130-3 data with invoices, AWBs, and customs-ready aviation part workflows.

CARM customs automation

Prepare Canadian aviation customs data for CARM-aware workflows with inbox-native document capture, validation, and broker-ready exports.

Aviation customs document translation

Translate and normalize aviation customs documents, invoices, AWBs, EASA Form 1 data, broker instructions, and multilingual shipment emails for review-ready exports.

AI customs automation FAQ

Can Doana replace a customs broker?

No. Doana prepares and validates customs data for operations teams and brokers. Human review and regulated filing responsibilities stay with the appropriate party.

Does this work for urgent AOG shipments?

Yes. Doana is designed to identify AOG context, prioritize urgent document sets, and prepare broker-ready exports faster than a manual inbox workflow.

Which systems can Doana export to?

Doana can export Excel, CSV, JSON, and custom templates, and can be integrated with TMS, ERP, broker, or shared-drive workflows.