Sign Up
Outlook AI email agentAI email agent Outlook

An AI email agent that manages Outlook operations

Doana reads inbound Outlook threads, classifies intent, extracts context from attachments, drafts replies, monitors unresolved work, and keeps your team in control before anything is sent.

Inbox-first

Built for teams that run operations from Outlook

Designed for Microsoft 365 and shared teams

Built for teams that run operations from Outlook

Read the full thread

Understand subject, body, sender, attachments, previous replies, and account context before assigning intent or urgency.

Classify and route

Detect requests, quotes, missing information, customer updates, escalation signals, billing issues, and operational handoffs.

Draft the response

Prepare acknowledgement, follow-up, missing-document request, internal note, or customer-ready reply from your SOPs.

Output

Broker-ready data, draft replies, and review notes

Operational gap

Outlook is where work arrives, but not where work is managed

Important customer, supplier, broker, finance, and operations requests land in the same queue with no reliable ownership or priority.

Manual inbox rules and folders miss the real intent when customers reply in old threads, forward attachments, or change the request mid-conversation.

Teams need faster replies and follow-ups without losing human review, auditability, or SOP consistency.

Workflow

How Doana manages Outlook email work

1
Read the full thread

Understand subject, body, sender, attachments, previous replies, and account context before assigning intent or urgency.

2
Classify and route

Detect requests, quotes, missing information, customer updates, escalation signals, billing issues, and operational handoffs.

3
Draft the response

Prepare acknowledgement, follow-up, missing-document request, internal note, or customer-ready reply from your SOPs.

4
Monitor until resolved

Keep unanswered, blocked, ageing, and high-priority threads visible with status, owner, and next-action context.

Autonomous assistance with human control

  • Human approval gates for external replies and sensitive operational decisions.
  • SOP-grounded drafts so tone, required fields, and next steps stay consistent.
  • Audit trail for classification, draft generation, review, correction, and send status.

Outlook workflows Doana can automate

  • Customer requests
  • Supplier replies
  • Missing-information follow-ups
  • Quote and order emails
  • Invoice and document attachments
  • Internal escalations
  • Status updates
  • Shared mailbox handoffs

Designed for Microsoft 365 and shared teams

Doana adds an AI operations layer to Outlook instead of forcing teams into a new portal. Operators keep their mailbox while the agent structures, drafts, and monitors the work behind it.

  • Outlook and Microsoft 365 workflows
  • Shared mailbox triage
  • Draft replies for approval
  • Follow-up and ageing monitoring
Internal links

Related Outlook automation pages

Solutions hub
Autonomous Outlook email agent

Use Doana as an autonomous Outlook email agent for triage, draft replies, follow-ups, handoffs, and unresolved-thread monitoring with approval controls.

Outlook shared mailbox automation AI

Automate Outlook shared mailboxes with AI triage, ownership, draft replies, SLA monitoring, and exception routing for operations teams.

Shared inbox AI for freight forwarders

Turn a shared freight forwarding inbox into an AI-assisted operations queue for triage, routing, customs document extraction, and draft replies.

AI email agent for Outlook FAQ

Can Doana send Outlook emails automatically?

Doana can draft replies and prepare actions automatically. Teams can keep human approval on by default before customer, supplier, or broker emails are sent.

How is this different from simple Outlook rules?

Rules react to keywords and folders. Doana evaluates the whole thread, attachments, sender context, SOPs, urgency, missing information, and next action.

Does this work with shared inboxes?

Yes. Doana is designed for shared operations mailboxes where ownership, routing, draft replies, and unresolved-thread monitoring matter.