Outlook AI email agent
Doana reads inbound Outlook threads, classifies intent, extracts context from attachments, drafts replies, monitors unresolved work, and keeps your team in control before anything is sent.
Inbox-first
Built for teams that run operations from Outlook
Designed for Microsoft 365 and shared teams
Built for teams that run operations from Outlook
Read the full thread
Understand subject, body, sender, attachments, previous replies, and account context before assigning intent or urgency.
Classify and route
Detect requests, quotes, missing information, customer updates, escalation signals, billing issues, and operational handoffs.
Draft the response
Prepare acknowledgement, follow-up, missing-document request, internal note, or customer-ready reply from your SOPs.
Output
Broker-ready data, draft replies, and review notes
Operational gap
Workflow
Doana adds an AI operations layer to Outlook instead of forcing teams into a new portal. Operators keep their mailbox while the agent structures, drafts, and monitors the work behind it.
Internal links
Doana can draft replies and prepare actions automatically. Teams can keep human approval on by default before customer, supplier, or broker emails are sent.
Rules react to keywords and folders. Doana evaluates the whole thread, attachments, sender context, SOPs, urgency, missing information, and next action.
Yes. Doana is designed for shared operations mailboxes where ownership, routing, draft replies, and unresolved-thread monitoring matter.