Autonomous inbox management
Doana handles the repetitive email operations work around Outlook: reading threads, deciding next actions, drafting replies, flagging blockers, and escalating what needs a human.
Human-approved
Autonomous assistance for operational inboxes
Autonomy where Outlook work already happens
Autonomous assistance for operational inboxes
Understand the job to be done
Classify whether the email needs acknowledgement, routing, missing information, escalation, document extraction, or no action.
Prepare the action
Draft the reply, assign owner, summarize the thread, request missing inputs, or prepare the handoff note.
Apply review policy
Hold sensitive messages for approval, auto-close low-risk work, or escalate based on SOP rules and confidence.
Output
Broker-ready data, draft replies, and review notes
Operational gap
Workflow
Doana works around the inbox instead of asking teams to move every request into a new ticketing portal. The agent monitors email context and prepares operational actions for review or execution.
Internal links
Doana can operate autonomously for low-risk routing, drafting, monitoring, and follow-up preparation, while keeping human approval for sensitive external actions.
Yes, the workflow can support auto-response policies, but most teams start with human-approved drafts for customer-facing messages.
Doana tracks ownership, missing information, priority, ageing, and next action across real email threads instead of only generating standalone responses.