Shared mailbox AI
Doana helps teams manage high-volume shared mailboxes with AI classification, owner suggestions, draft replies, missing-information requests, and unresolved-thread monitoring.
No portal
Keep Outlook, add AI routing and accountability
AI accountability for Outlook shared inboxes
Keep Outlook, add AI routing and accountability
Classify every inbound email
Identify the request type, urgency, customer context, missing inputs, attachment signals, and likely owner.
Suggest ownership and route
Assign work to the right person, team, queue, or workflow based on SOPs, sender, topic, and priority.
Draft the next message
Prepare acknowledgements, customer updates, missing-information requests, and internal handoffs for review.
Output
Broker-ready data, draft replies, and review notes
Operational gap
Workflow
Doana gives operations teams a structured view of shared mailbox work without changing the mailbox into a heavy ticketing system.
Internal links
Yes. Doana is built around Outlook and shared mailbox workflows, including triage, routing, draft replies, monitoring, and approval controls.
Not necessarily. Doana can operate before or alongside ticketing by making the mailbox itself more structured, accountable, and responsive.
Yes. Doana can support separate queues, routing rules, approval policies, priorities, and escalation paths for different shared mailboxes or teams.